18411997 - 2nd Line Operations Manager, Quezon City in Quezon City, National Capital Region

18411997 - 2nd Line Operations Manager Job ID GPSD-0740670 Job type Full-time Regular Work country Philippines Position type Professional Work city Quezon City Posted 08-Apr-2015 Travel No travel Job area Human Resources (non consulting) Business group Global Process Services Delivery Job category Human Resources Business unit GPSD-HR Job role HR Delivery Team Leader Job role skillset General Commissionable/Sales-Incentive jobs only No Job description Directs, monitors, controls and manages the contact center/Case management arm of the Operations Department in the achievement of its objectives in the qualitative and quantitative metrics of performance agreed in the Statement of Work between IBS and the Client. Full understanding of call center management fundamentals. Project Management skills. Ability to plan, prioritize and organize projects efficiently and effectively. Client Interface Skills: Ability to communicate and relate with clients as well as build alliances. Organizational and time management skills. Outstanding customer service and communication skills. Demonstrated skill of paying attention and sound communication skills. Demonstrated excellent coaching skills. Required * Bachelor's Degree * English: Fluent  IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Philippines IBM Quezon City, PHL
Location
Quezon City
arca273d59
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