19051646 - Contact Center - 1st Line Operations Manager, Quezon City in Quezon City, National Capital Region

19051646 - Contact Center - 1st Line Operations Manager Job ID GPSD-0753645 Job type Full-time Regular Work country Philippines Position type Professional Work city Quezon City Posted 15-May-2015 Travel No travel Job area Operations (all other) Business group Global Process Services Delivery Job category Human Resources Business unit GPSD-HR Job role HR Delivery Process Owner Job role skillset General Commissionable/Sales-Incentive jobs only No Job description The HR Delivery Team Leader has overall responsibility for a service line within a country or across a cluster of countries and for meeting required SLAs. They have some people management responsibility (training, on the job performance and coaching). They are accountable for ensuring legal and regulatory compliance of their process for a country, in collaboration with Local Delivery resources. They are accountable for meeting compliance and control requirements for their process. Proficient in Microsoft Office applications such as Word, Excel&PowerPoint Knowledge of and experience with SAP, Peoplesoft, and other HRMS applications is an advantage Required * Bachelor's Degree * English: Intermediate  IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Philippines IBM Quezon City, PHL
Location
Quezon City
arca273d59
no -- Principals only. Recruiters, please don’t contact this job advertiser.
no -- Please, no phone calls about this job!
no -- Reposting this message elsewhere is NOT OK.