First Line Manager- Manila, Quezon City in Quezon City, National Capital Region

First Line Manager- Manila Job ID GTS-0770508 Job type Full-time Regular Work country Philippines Position type Professional Work city Quezon City Posted 30-Jun-2015 Travel No travel Job area Operations (all other) Business group Global Technology Services Job category Technical Services Business unit OptimizedSvcs Job role Team Leader Job role skillset Mobility&Workplace Services Commissionable/Sales-Incentive jobs only No Job description Team management Client/Customer/People Management Forecasting and Planning Manage the daily team activities and ensure the daily operations run smoothly. Drive Team adherence and manage monthly scheduling. Manage key business metrics like SLA's and CE Run reports&conduct a thorough analysis of SLA misses. Drive Continuous Improvement in the team along with metrics improvement Generate dashboard and scorecards for the Team for review. Performance management and appraisals for the entire Team. Weekly Reviews to the Management on key deliverables. One-One with the team and scheduled Monthly Team meetings. Feedback and Coaching GDF- Knowledge Knowledge management for the team and quality control Apply performance management strategies - action plans, BQ planning Responsible for people/employee career development Required * Associate's Degree/College Diploma * English: Fluent  IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran ippinesIBMQuezon City, PHL
Location
Quezon City
arca273d59
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